We understand you might have questions, so we have added information on the most common queries below. To get started, please use the tabs to select the section relating to your question. If you don’t see the answer to your query, please don’t hesitate to contact us.
We understand you might have questions, so we have added information on the most common queries below. To get started, please use the tabs to select the section relating to your question. If you don’t see the answer to your query, please don’t hesitate to contact us.
Categories
General
Who runs Travelpharm?
Our team of specialists is led by Mr Andrew Walton MPharm DipTH.
We are a travel health business run by qualified individuals with a passion for travel and travel health and are a subsidiary of PCT Healthcare LTD.
Delivery
What courier do you use and how long will my order take to arrive?
Our shipping hours: Mon – Fri 9am till 4pm
We are a registered UK pharmacy and operate from our base in the East Midlands. As a registered UK pharmacy, the medicines we sell can only be shipped to UK addresses. This means we are unable to ship to destinations outside of the UK, for example, the Republic of Ireland, the USA, Australia and BFPO addresses.
All our parcels are shipped in discreet plain packaging for your peace of mind, but we reserve the right to use any packaging we deem appropriate.
It is important to note that we have a handling time of 1-2 business days and this time is in addition to the courier service you select at checkout. These turnaround times are a guide and will frequently be bettered, however, on odd occasions it may be longer. Please remember that medicines are not normal e-commerce items and as such orders may require additional processing to ensure suitability and safety which may affect the anticipated despatch date.
We are proud to use Royal Mail as our preferred delivery partner for nearly 100% of our parcels. Royal Mail typically delivers Monday – Friday and occasionally on Saturdays.
Online Doctor
How can I order prescription medicines online?
At Travelpharm, we make it easy and affordable to take care of your health online. Our team of friendly pharmacy pros run the online clinic, and all you have to do is fill out a quick form about your condition. Then we'll send your meds right to your doorstep. It's that simple!
COMPLETE A CONSULTATION
With a free, confidential online visit, secure information storage, and discreet delivery to your doorstep, we’ll help you avoid those awkward in-person moments.CHOOSE YOUR TREATMENT
Once completed choose from a wide range of medicines. Our team of pharmacists will screen your order to make sure it's appropriate.RECEIVE YOUR DELIVERY
Travelpharm proudly partners with Royal Mail and other trusted couriers to deliver parcels to the entire UK.
Problem with your order?
I have an issue with my order, how can I resolve this?
Should you need to get in touch we have a team of qualified Pharmacy staff in the office Monday - Friday 9 am to 5 pm to answer your queries.
Simply call us on 01159 512 092 or if you prefer email use the contact us form below, we aim to reply to any queries within 1-2 working days.
