Biting insects can ruin any holiday or leisure activity. The Bug Bite Relief Pen gives fast, effective relief from bites and stings using the soothing power of aloe vera.
Relives bites from insects such as mosquitoes, midges, sandflies, ants, ticks and fleas. The unique formulation means that it can also soothe plant stings, and itching and irritation.
A number of insect bites can carry diseases. You should always use an effective insect repellent to help prevent being bitten.
Box and tube are widely recycled, simply remove the cap before disposal.
How To Use:
Simply roll on to the affected area as soon as possible after the bite.
Do not rub. Do not use on children under 2 years of age.
For external use only.
Triethanolamine, Salicylate, Aloe Vera Gel, Aqua.
Keep out the reach of children. If swallowed seek medical advice and show the container.
In case of contact with eyes, rinse with plenty of water and seek medical advice.
If you feel unwell or have significant signs of swelling after being bitten, seek medical advice.
Here at TravelPharm, we work hard to process and ship orders in a timely fashion. Our shipping hours are:
Mon – Fri 9 am till 4 pm
And you will find us in the office between 9 am and 5 pm.
TravelPharm is a registered UK pharmacy and operates from our base in the East Midlands. As a registered UK pharmacy, the medicines we retail can only be shipped to UK addresses.
We have 3 options for delivery:
TravelPharm is proud to use Royal Mail as their preferred delivery partner for nearly 100% of our parcels. Royal Mail delivers Monday – Friday and occasionally on Saturdays. They do not deliver on Sundays. We reserve the right to use alternative carriers where Royal Mail is unsuitable. This can occur with aerosols or large bulky items.
All our parcels are shipped in non-branded discreet plain packaging for your peace of mind, but we reserve the right to use any packaging we deem appropriate.
It is important to note that we have a handling time of 24-72 hours and this time is in addition to the courier service you select at checkout. These turnaround times are a guide and will frequently be bettered, however, on odd occasions it may be longer.
TravelPharm will endeavour to provide fast shipping but we will not be held responsible for any losses that should occur if your order does not arrive in time. The guaranteed service is only guaranteed for the loss of the product and the cost of the service. The guarantee does extend to expenses accrued by you the customer as a direct result of shipping delays.
For further information on Royal Mail products follow this link
Regretfully, we do not ship to BFPO addresses.
TravelPharm does not ship to addresses outside of the United Kingdom. This is because medicines licenced for use in the UK may not be licenced in the destination country. This is a restriction placed on pharmacies by one of our regulators the MHRA.
Lost parcels – Royal Mail: Please report lost parcels as soon as possible to improve the chances of locating your item. All lost/missing parcels must be reported within 28 days of shipping. Whilst most parcels arrive on time or sooner than expected parcels do occasionally get lost or delayed. In the first instance please contact your local sorting office as they may have the parcel. Should the parcel not be located then contact our customer service team and we will open a claim with Royal Mail and where applicable arrange with you to reship the item or issue a refund.
Delivery Address – It is your responsibility (the customer) to enter the correct delivery address at the point of ordering. Should you make an error it may be possible for us to amend the address so long as you call our customer service team promptly. Once the order has been processed the address cannot be amended. Any parcels returned to us due to delivery address errors may be charged a redelivery fee and administration fee.
Part Shipping – We may, at our discretion part ship an order or remove items from an order. Where this occurs a refund for the removed items will be made.
Delivery Dates – All delivery dates are estimates and are not guarantees of shipping or delivery dates. The exception to this is the Special Delivery Service which is an upgrade on our Express service and must be pre-agreed.
We understand that you may, at times want to return an item you've purchased from us. Not all items can be returned but for the ones that can please read the policy below.
In the UK products of a medical nature cannot be returned to a retailer for a refund when/if the product is no longer wanted. This applies to all medicines retailed at TravelPharm. For clarity, medicines will have a UK product licence. Common medicines that TravelPharm sell (and this list is not exhaustive) include anti-malaria tablets and common over the counter medicines like pain killers and antihistamines. Medicines are not strictly limited to tablets, creams and liquids can also be medicines. If in doubt please phone the team for advice.
Return of Unwanted Items – It is your responsibility to notify us within 14 days of receipt of the parcel of the intention to return one or all items. Once authorisation from customer services has been granted we must receive the return within 14 days. You, the customer, will be liable for the cost of returning the items. This includes situations where free delivery was offered with the order.
Errors or Damaged Items – We apologise in advance if we make a mistake or items arrive damaged. Please contact our customer services team to arrange the return of faulty or damaged goods. A returns label will be provided by email.
Refused deliveries – You may only refuse delivery if the parcel arrives damaged. In this situation, you must notify our customer services team within 7 days. Refusal of a parcel is not means of initiating a return of an unwanted item.
Parcels returned to us by the courier – If a parcel is returned to us for any reason without prior authorisation we will attempt to contact you so we can resend the parcel back to you.
The Returns Process:
1) Please phone TravelPharm on 0119 512092 to notify us that you wish to return an item. We will require your name, address, order number and the reason for the return.
2) Not all items can be returned. Should the item be suitable for return, a returns number will be generated. Please clearly write this on the packaging.
3) Ensure our address is clear and visible. Returns should be addressed to:
4) Where we have made an error or a product is faulty or defective a prepaid returns label will be provided.
5) Once we have received the item safely a refund will be issued.
We recommend that you obtain proof of postage when returning items to us. We will not be held liable for parcels lost when being returned to us.
Returned items that are in an unsaleable or damaged condition. We reserve the right to reduce the amount of money refunded, especially where evidence of use beyond basic handling has occurred. All returned products must be in their original packaging, unopened and in a re-saleable condition. We only accept returns for products that have been purchased through us.
Failed Deliveries – On occasion, we may be notified of a failed delivery. Upon receipt of the returned item, we will endeavour to contact you and attempt to resend the parcel.
For further information on returns or to request a refund/return, please contact us.
Insect repellents should be applied to all exposed parts of your body, paying particular attention to arms, legs and ankles. These areas are particularly prone to mosquito and insect bites.
If applying insect repellents to your face, place some of the insect repellent in the palm of your hand and apply to the bridge of the nose, cheeks and jaw line only.
This varies from product to product. A as rule of thumb if travelling to a tropical destination you should use a product containing a minimum 50% DEET and this should provide sufficient insect bite avoidance for up to 12 hours. Non-DEET alternatives like Saltidin can can also last up to 12 hours. Unfortunately this is in laboratory conditions and in reality more frequent applications will be required particularly if the conditions are hot and humid or you are going swimming.
As a rule of thumb, one 100ml bottle will last two adults who apply only in the evening on a two week holiday.
Some do, and the rest are passable. Lets face it none of them are going to smell great. Insect repellents made by Lifesystems tend to smell the best in our opinion. Generally DEET based insect sprays tend to smell the worst with non-DEET alternatives containing Saltidin, like Trek Sensitive and Lifesystems Natural Plus smelling better.
If asthmatic or prone to breathing problems do not buy an aerosol type spray, buy lotions, creams and pump sprays instead.