Here at Travelpharm, we are delighted to introduce our Test to Release covid kit an optional sample that can be carried out from the comfort of your own home on Day 5 of your arrival to the UK. This kit will allow you to end quarantine early on or shortly after Day 6. All kits sold by Travelpharm are sent to a UKAS accredited laboratory for accurate and timely analysis. Results are delivered to you by email usually the same day the COVID sample reaches the lab. Buy your Test to Release COVID kit at Travelpharm, but keep reading for important information about how to return your kit to avoid unnecessary delays!
A PCR test is the gold standard laboratory test and is short for Polymerase Chain Reaction. The particular test we use is a UKAS approved SARS-CoV-2 reverse transcriptase real-time PCR swab test.A PCR test looks for an antigen, the hallmark if you like of a target, in this case, it's the SARS-CoV-2 virus, or COVID-19 as we all know it.
Travelpharm has partnered with a leading UK laboratory that has been reliably turning around COVID PCR swab tests (the gold standard) within 24 hours of reaching the lab for private customers wanting a coronavirus test for travel. Our antigen swab test has a minimum sensitivity of 98% and a specificity of 100%. Travelpharm is part of the PCT Healthcare group, a DHSC approved provider of testing services in the UK.
The kit costs £120 and will be despatched to you in the post by your chosen shipping method. The Test to Release Scheme is an optional scheme to end quarantine early. Taking the test couldn’t be easier with instructional videos and a scannable QR code to help you get the most from your test.
Keep reading for how to get your kit to the lab as this bit is really important!
Ordering before travel
We recommended purchasing your test in advance of travel so you have peace of mind that you can take the swab when your return home. On your return to the UK, you will need to declare on your passenger locator form that you will be using the test to release scheme and our booking reference. It is your responsibility, to ensure the kit is used correctly and the test is taken at the right time. The earliest a sample may be taken for Test to Release is Day 5, with your arrival date in the UK being Day 0.
Ordering after or just before arriving back in the UK
No problem but please be aware that the kit will need to be despatched to your house, and this may take 1-2 days, so order the kit as soon as you arrive back in the UK to ensure you receive the kit before Day 5. If you have not opted into the scheme before arriving back in the UK you will need to complete another passenger locator form.
Unpack the kit. Inside is an instruction leaflet with a scannable QR code for a demonstration video and the swabs required to take a sample.
Once you have taken your Day 5 sample, register your kit online with Randox our lab partner. You will require the kit unique reference number (URN). Keep this safe because this will help you and Randox locate your sample in case you have any queries.
As part of the registration process you will also require your passport number, flight details and your booking reference number. This will be on your Travelpharm invoice and kit.
Once the kit is registered, and you have your Booking reference and Kit URN written down, package up your sample leave at your nearest drop location.
Results will be delivered by email so ensure you provide the correct details
This is the most important part. Turnaround time at the lab is usually quick, but selecting the wrong courier could cause you problems. This is why our lab partner Randox have set up TWO dedicated kit return routes that are FREE of charge to Travelpharm customers.
Option 1 (preferred):
Use a Randox Drop Location. Scattered around the UK these drop locations are collected every day of the year even weekends and bank holidays for next day delivery to the Lab. But make sure you get to the lab before the last collection that day. Drop locations can be found here.
Option 2 (alternative):
DX logistics. If you live near a DX depot you can drop your sample at a DX depot for free. Again make sure you drop your sample off before the last collection that day. Samples can be dropped Monday - Friday. DX does not accept drops over the weekend, or on Bank Holidays so please be mindful when using DX.
For a complete list of all available kit return options please see our lab partner Randox website.
Option 3 (last resort):
Royal Mail. Whilst Royal Mail will accept COVID samples we do not recommend using them for time-sensitive sampling where samples need to be processed rapidly. Whilst kits may get to the lab the next day if sent Royal Mail Tracked 24 this is far from guaranteed, and whilst the sample will remain stable you will not be able to leave quarantine until your negative result arrives back.
Example turn around times
We use Royal Mail to post your kit. Royal Mail working days are Monday to Friday, so you must order your kit in advance of requiring it.
You may sample no earlier than Day 5 of your return to the UK. Assuming you get your sample into the Option 1 drop location you should probably expect to get your result sometime the next day.
Option 2, delivers into the lab Monday to Saturday, so results should be next day if posted Monday - Friday.
Option 3, is anyone guesses, however, about 80-90% of parcels are normally delivered within 1-2 days of posting.
Whilst the lab works around the clock processing samples, couriers don't so be mindful of which courier you use. We recommend using a Randox Drop Location, or if this is unavailable near to you a DX depot.
Here at TravelPharm, we work hard to process and ship orders in a timely fashion. Our shipping hours are:
Mon – Fri 9 am till 4 pm
And you will find us in the office between 9 am and 5 pm.
TravelPharm is a registered UK pharmacy and operates from our base in the East Midlands. As a registered UK pharmacy, the medicines we retail can only be shipped to UK addresses.
We have 3 options for delivery:
TravelPharm is proud to use Royal Mail as their preferred delivery partner for nearly 100% of our parcels. Royal Mail delivers Monday – Friday and occasionally on Saturdays. They do not deliver on Sundays. We reserve the right to use alternative carriers where Royal Mail is unsuitable. This can occur with aerosols or large bulky items.
All our parcels are shipped in non-branded discreet plain packaging for your peace of mind, but we reserve the right to use any packaging we deem appropriate.
It is important to note that we have a handling time of 24-72 hours and this time is in addition to the courier service you select at checkout. These turnaround times are a guide and will frequently be bettered, however, on odd occasions it may be longer.
TravelPharm will endeavour to provide fast shipping but we will not be held responsible for any losses that should occur if your order does not arrive in time. The guaranteed service is only guaranteed for the loss of the product and the cost of the service. The guarantee does extend to expenses accrued by you the customer as a direct result of shipping delays.
For further information on Royal Mail products follow this link
Regretfully, we do not ship to BFPO addresses.
TravelPharm does not ship to addresses outside of the United Kingdom. This is because medicines licenced for use in the UK may not be licenced in the destination country. This is a restriction placed on pharmacies by one of our regulators the MHRA.
Lost parcels – Royal Mail: Parcels can only be reported as missing if it has not arrived within 3 weeks of shipping. Whilst most parcels arrive on time or sooner than expected parcels do occasionally get lost or delayed. In the first instance please contact your local sorting office as they may have the parcel. Should the parcel not be located then contact our customer service team and we will open a claim with Royal Mail and arrange with you to reship the item or issue a refund.
Delivery Address – It is your responsibility (the customer) to enter the correct delivery address at the point of ordering. Should you make an error it may be possible for us to amend the address so long as you call our customer service team promptly. Once the order has been processed the address cannot be amended. Any parcels returned to us due to delivery address errors may be charged a redelivery fee and administration fee.
Part Shipping – We may, at our discretion part ship an order or remove items from an order. Where this occurs a refund for the removed items will be made.
Delivery Dates – All delivery dates are estimates and are not guarantees of shipping or delivery dates. The exception to this is the Special Delivery Service which is an upgrade on our Express service and must be pre-agreed.
We understand that you may, at times want to return an item you've purchased from us. Not all items can be returned but for the ones that can please read the policy below.
In the UK products of a medical nature cannot be returned to a retailer for a refund when/if the product is no longer wanted. This applies to all medicines retailed at TravelPharm. For clarity, medicines will have a UK product licence. Common medicines that TravelPharm sell (and this list is not exhaustive) include anti-malaria tablets and common over the counter medicines like pain killers and antihistamines. Medicines are not strictly limited to tablets, creams and liquids can also be medicines. If in doubt please phone the team for advice.
Return of Unwanted Items – It is your responsibility to notify us within 14 days of receipt of the parcel of the intention to return one or all items. Once authorisation from customer services has been granted we must receive the return within 14 days. You, the customer, will be liable for the cost of returning the items. This includes situations where free delivery was offered with the order.
Errors or Damaged Items – We apologise in advance if we make a mistake or items arrived damaged. Please contact our customer services team to arrange the return of faulty or damaged goods. A returns label will be provided by email.
Refused deliveries – You may only refuse delivery if the parcel arrives damaged. In this situation, you must notify our customer services team within 7 days. Refusal of a parcel is not means of initiating a return of an unwanted item.
Parcels returned to us by the courier – If a parcel is returned to us for any reason without prior authorisation we will attempt to contact you so we can resend the parcel back to you.
The Returns Process:
1) Please phone TravelPharm on 0119 512092 to notify us that you wish to return an item. We will require your name, address, order number and the reason for the return.
2) Not all items can be returned. Should the item be suitable for return, a returns number will be generated. Please clearly write this on the packaging.
3) Ensure our address is clear and visible. Returns should be addressed to:
4) Where we have made an error or a product is faulty or defective a prepaid returns label will be provided.
5) Once we have received the item safely a refund will be issued.
We recommend that you obtain a proof of postage when returning items to us. We will not be held liable for parcels lost when being returned to us.
Returned items that are in an unsaleable or damaged condition. We reserve the right to reduce the amount of money refunded, especially where evidence of use beyond basic handling has occurred. All returned products must be in their original packaging, unopened and in a re-saleable condition. We only accept returns for products that have been purchased through us.
Failed Deliveries – On occasion, we may be notified of a failed delivery. Upon receipt of the returned item, we will endeavour to contact you and attempt to resend the parcel.
For further information on returns or to request a refund/return, please contact us.