Ketofall Preservative Free Allergy Eye Drops

Code: KETO1
  • £14.99
Stock Item   |   Usually dispatched within 24 hours

Ketofall Preservative Free Allergy Eye Drops are a prescription-strength antihistamine to help treat cases of inflammation of the eyes, due to hay fever or seasonal allergic conjunctivitis.

Tried over the counter allergy eye drops to manage your hay fever? Have you found them to be less effective than expected? Then you might benefit from one of the prescription-strength allergy eye drops at Travelpharm like Ketofall.

What is Ketofall?:

Ketofall preservative-free eye drops are a prescription-strength hayfever eye drop containing the antihistamine Ketotifen. Ketotifen has dual activity acting as an:

Antihistamine – Treating the symptoms of a recent exposure but blocking the action of histamine.

Mast Cell Stabiliser – Preventing mast cells from releasing histamine in the first place.

This means that Ketofall can be used daily to treat and prevent allergic eye conditions.

What is Seasonal Allergic Conjunctivitis?:

Seasonal conjunctivitis is caused by exposure to common seasonal allergens like moulds and pollen. Unfortunately, in patients who suffer from hay fever the body overreacts to these harmless allergens releasing histamine which ultimately causes the classic symptoms:

  • Itchy eyes
  • Watery eyes
  • Whites of the eye are red/pink
  • Sometimes sneezing and a watery nasal discharge can occur

Common allergens like Pollen can be subdivided into different types, causing misery to the patient throughout the year. Typically tree pollen is present in the spring, grass pollen tends to be summer and weeds/fungal spores in the late summer.

Have I got seasonal allergic conjunctivitis?:

If you are suffering the symptoms mentioned above affecting both eyes, made worse through being outside, and without sensitivity to light or significant yellow discharge, then there is a good chance you have seasonal allergic conjunctivitis.

Who is Ketofall for?:

Ketofall eye drops can be used by adults over 18 years old who have previously suffered from seasonal allergic conjunctivitis, also known as hayfever. This medicine can be safely used whilst breastfeeding.

It is particularly suited for individuals who:

  • Have tried other hay fever eye drops like sodium cromoglicate (aka Opticrom) and found them ineffective.
  • Patients who wear contact lenses. This is because Ketofall does not contain preservatives so the might just be the best eye drops for hayfever in those who wear soft lenses.

How to use Ketofall?:

Adults and Children over 12 years: ONE drop in each eye TWICE DAILY.

1: Open one single-dose vial by gently twisting off the top of the container.

2:Take care not to touch the tip (nozzle) on the dropper.

3: Tilt your head backwards, pull down your lower eyelid, and put in ONE drop of Ketofall.

4: Repeat the process for the other eye.

It is likely you will have some liquid left in the dropper after use. Please throw this away immediately.

Do not keep to reuse later. This medicine does not contain preservatives and so can easily be contaminated with bacteria.

Side effects:

Ketofall is not associated with many side effects but eye irritation can occur after use, and momentarily the drops may blur your vision. If planning to drive or operate heavy machinery please ensure your vision is clear. For more information please read the Patient leaflet.

Who can’t use Ketofall Allergy Eye drops?:

Travelpharm is unable to sell Ketofall to patients who are allergic to this medicine or patients who are currently pregnant.

Please read the Patient Information Leaflet before using this product.

Important Information:

This product is a medicine and the sales of this product monitored to ensure the safety of our customers. From time to time we may impose limits on the amounts you may purchase and apply restrictions to the frequency of orders. Please see our policies in the footer of the site to understand more.

If you suffer from any allergies, ask your doctor or our pharmacist if this medicine is right for you.

Store all medicines out of sight and reach of children.

Please read the included leaflet carefully before using this product and if you have any questions please contact one of our pharmacists for more information.

Please contact your GP if appropriate regarding this product.

Product Images: Whilst we try to keep our product images up to date we may, particularly for non branded products, ship the same medicine but in different packaging. If you have any questions about this policy please get in touch.

Information written by Andrew Walton MPharm our Superintendent Pharmacist on: 24/2/21

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Delivery & Returns

Here at TravelPharm, we work hard to process and ship orders in a timely fashion.  Our shipping hours are:

Mon – Fri 9 am till 4 pm

And you will find us in the office between 9 am and 5 pm. 

UK Delivery

TravelPharm is a registered UK pharmacy and operates from our base in the East Midlands.  As a registered UK pharmacy, the medicines we retail can only be shipped to UK addresses

We have 3 options for delivery: 

UK Standard Delivery - Royal Mail Tracked 48

  • Track from shipping to delivery
  • Usually delivered within 3 working days of dispatch.
  • Price: £3.19 or FREE when spending over £35 

Express Delivery - Royal Mail Tracked 24

  • Track from shipping to delivery.
  • Usually delivered within 1-2 working days of dispatch
  • Price: £4.39

UK Premium Express Delivery - Royal Mail Special Delivery before 1 pm

  • Guaranteed service.  Delivered before 1 pm next working day (Mon-Fri) after being shipped.
  • Signature Required.
  • Price: £7.99

TravelPharm is proud to use Royal Mail as their preferred delivery partner for nearly 100% of our parcels.  Royal Mail delivers Monday – Friday and occasionally on Saturdays.  They do not deliver on Sundays. We reserve the right to use alternative carriers where Royal Mail is unsuitable.  This can occur with aerosols or large bulky items. 

All our parcels are shipped in non-branded discreet plain packaging for your peace of mind, but we reserve the right to use any packaging we deem appropriate.   

It is important to note that we have a handling time of 24-72 hours and this time is in addition to the courier service you select at checkout.  These turnaround times are a guide and will frequently be bettered, however, on odd occasions it may be longer. 

TravelPharm is a pharmacy and many of the products we sell require additional personal information.  This could be information about you and your health.  As stated in our privacy policy this data is held and treated with the strictest of confidence but is essential for us to ensure safe online retail of medicines.  This information needs to be processed by a qualified member of the team and so shipping and delivery dates are estimates and not guaranteed. 

TravelPharm will endeavour to provide fast shipping but we will not be held responsible for any losses that should occur if your order does not arrive in time.  The guaranteed service is only guaranteed for the loss of the product and the cost of the service.  The guarantee does extend to expenses accrued by you the customer as a direct result of shipping delays.

For further information on Royal Mail products follow this link   

BFPO (British Forces Post Office)

Regretfully, we do not ship to BFPO addresses.  

European and International Deliveries

TravelPharm does not ship to addresses outside of the United Kingdom.  This is because medicines licenced for use in the UK may not be licenced in the destination country.  This is a restriction placed on pharmacies by one of our regulators the MHRA. 

General Delivery Terms and Conditions

Lost parcels – Royal Mail:  Please report lost parcels as soon as possible to improve the chances of locating your item. All lost/missing parcels must be reported within 28 days of shipping.  Whilst most parcels arrive on time or sooner than expected parcels do occasionally get lost or delayed.  In the first instance please contact your local sorting office as they may have the parcel.  Should the parcel not be located then contact our customer service team and we will open a claim with Royal Mail and where applicable arrange with you to reship the item or issue a refund.  

Delivery Address – It is your responsibility (the customer) to enter the correct delivery address at the point of ordering.  Should you make an error it may be possible for us to amend the address so long as you call our customer service team promptly.  Once the order has been processed the address cannot be amended.  Any parcels returned to us due to delivery address errors may be charged a redelivery fee and administration fee.  

Part Shipping – We may, at our discretion part ship an order or remove items from an order.  Where this occurs a refund for the removed items will be made. 

Delivery Dates – All delivery dates are estimates and are not guarantees of shipping or delivery dates.  The exception to this is the Special Delivery Service which is an upgrade on our Express service and must be pre-agreed.


Returns Policy

We understand that you may, at times want to return an item you've purchased from us.  Not all items can be returned but for the ones that can please read the policy below. 

What can’t I return? 

In the UK products of a medical nature cannot be returned to a retailer for a refund when/if the product is no longer wanted.  This applies to all medicines retailed at TravelPharm.  For clarity, medicines will have a UK product licence.  Common medicines that TravelPharm sell (and this list is not exhaustive) include anti-malaria tablets and common over the counter medicines like pain killers and antihistamines.  Medicines are not strictly limited to tablets, creams and liquids can also be medicines.  If in doubt please phone the team for advice. 

Return of Unwanted Items – It is your responsibility to notify us within 14 days of receipt of the parcel of the intention to return one or all items.  Once authorisation from customer services has been granted we must receive the return within 14 days.  You, the customer, will be liable for the cost of returning the items.  This includes situations where free delivery was offered with the order. 

Errors or Damaged Items – We apologise in advance if we make a mistake or items arrive damaged.  Please contact our customer services team to arrange the return of faulty or damaged goods.  A returns label will be provided by email.

Refused deliveries – You may only refuse delivery if the parcel arrives damaged.  In this situation, you must notify our customer services team within 7 days.  Refusal of a parcel is not means of initiating a return of an unwanted item.  

Parcels returned to us by the courier – If a parcel is returned to us for any reason without prior authorisation we will attempt to contact you so we can resend the parcel back to you. 

The Returns Process: 

1)     Please phone TravelPharm on 0119 512092 to notify us that you wish to return an item.  We will require your name, address, order number and the reason for the return.

2)     Not all items can be returned.  Should the item be suitable for return, a returns number will be generated.  Please clearly write this on the packaging.

3)     Ensure our address is clear and visible.  Returns should be addressed to: 


    Returns Department

    Manor House

    Merlin Way


    DE7 4RA 

4)     Where we have made an error or a product is faulty or defective a prepaid returns label will be provided.

5)     Once we have received the item safely a refund will be issued. 

We recommend that you obtain proof of postage when returning items to us.  We will not be held liable for parcels lost when being returned to us. 

Returned items that are in an unsaleable or damaged condition. We reserve the right to reduce the amount of money refunded, especially where evidence of use beyond basic handling has occurred.  All returned products must be in their original packaging, unopened and in a re-saleable condition. We only accept returns for products that have been purchased through us.

Failed Deliveries – On occasion, we may be notified of a failed delivery.  Upon receipt of the returned item, we will endeavour to contact you and attempt to resend the parcel. 

For further information on returns or to request a refund/return, please contact us.

Contact us with any questions you have about this product